Effective May 5th 2025
This Privacy Policy describes how [Wokkah's Legal Entity Name] collects, uses, and shares your personal information when you use our platform and services.
**Effective Date: May 5th 2025**
This Privacy Policy describes how [Wokkah's Legal Entity Name], ('Wokkah', 'we', 'us', or 'our') collects, uses, and shares your personal information when you use our platform and services (collectively, the 'Services'). This includes our website located at [Your Website URL] (the 'Site') and any related applications.
By using the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.
We collect information from you when you use our Services. This information falls into several categories:
This includes information you provide when you register for an account, create a profile, post a job, submit a proposal, communicate with other users, set up payment methods, or contact customer support.
**Account and Profile Information:** Your name, email address, phone number, professional photo, username, password, location, business name and type, tax identification information, professional skills, experience, portfolio, resume, hourly rate, payment details, and billing address.
**Communications:** Content of messages exchanged between users on the platform, customer support inquiries, and any other communications with Wokkah.
**Content You Post:** Information you submit or post through the Services, such as job descriptions, proposals, project updates, feedback, reviews, and any other content you choose to make public or share on the platform.
**Payment Information:** Details necessary to process payments, including bank account information, credit card details, billing address, and payment history.
When you access or use our Services, we automatically collect certain information:
**Usage Data:** Information about your activity on the platform, such as the pages you visit, the features you use, the time spent on the Site, search queries, interactions with other users, and the date and time of your visits.
**Device Information:** Information about the device you use to access the Services, including IP address, device type, operating system, browser type, unique device identifiers, and mobile network information.
**Location Information:** We may infer your general location based on your IP address or other network information. If you use our mobile app and grant permission, we may collect precise location information.
**Cookies and Similar Technologies:** We use cookies, web beacons, and similar tracking technologies to collect information about your browsing behavior, personalize your experience, analyze usage patterns, and deliver targeted advertising. Please see our [Link to Cookie Policy, if separate] for more details.
We may receive information about you from third parties, such as:
**Identity Verification Services:** Information to verify your identity and background.
**Payment Processors:** Information related to transactions processed through third-party payment gateways.
**Analytics Providers:** Data about your usage of the Services in an aggregated or de-identified form.
**Publicly Available Sources:** Information from public databases or social media profiles.
We use the information we collect for various purposes, including:
**To Provide and Maintain the Services:** Operating the platform, connecting Clients and Freelancers, facilitating projects, processing payments, providing customer support, and managing your account and profile.
**To Improve and Personalize the Services:** Analyzing usage patterns to understand how the Services are used, developing new features, customizing your experience, and enhancing the functionality and performance of the platform.
**To Communicate with You:** Sending you service-related notifications, updates, security alerts, administrative messages, and responding to your inquiries and requests.
**Marketing and Promotions:** Sending you promotional communications about Wokkah's services, features, offers, and events, where permitted by law or with your consent. You can opt-out of marketing communications.
**Safety and Security:** Detecting and preventing fraud, abuse, and other illegal activities, enforcing our Terms of Service, and protecting the rights, property, and safety of Wokkah, our users, and others.
**Legal Compliance:** Complying with applicable laws, regulations, legal processes, and governmental requests, and enforcing our legal rights.
**Business Operations:** For internal business purposes, such as data analysis, audits, and managing our business.
We may share your personal information with third parties in the following circumstances:
**Client-Freelancer Interaction:** When a Client posts a job or a Freelancer submits a proposal, certain profile information (e.g., name, profile photo, skills, work history, rates) is shared to facilitate connection and evaluation. Communication content exchanged via the platform is also shared between the involved users.
**Public Profile Information:** Information you choose to make public on your profile is accessible to other users and may be visible to the public.
We share information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, identity verification, hosting, data analysis, marketing, and customer support. These service providers are authorized to use your information only as necessary to provide the services requested by Wokkah.
We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to:
Comply with a legal obligation (e.g., subpoena, court order).
Protect and defend our rights or property.
Prevent or investigate possible wrongdoing in connection with the Services.
Protect the personal safety of users or the public.
Protect against legal liability.
In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred as part of that transaction.
We may share your information with third parties when you give us your explicit consent to do so.
You have certain choices and rights regarding your personal information. These rights may vary depending on your location and applicable laws (e.g., GDPR, CCPA).
**Access and Update:** You can access and update most of your account and profile information through your account settings.
**Correction:** You can request that we correct inaccuracies in your personal information.
**Deletion:** You may request the deletion of your account or certain personal information. Please note that we may retain certain information as required by law or for legitimate business purposes.
**Objection/Restriction:** You may have the right to object to or request the restriction of certain processing of your personal information.
**Data Portability:** You may have the right to receive your personal information in a structured, commonly used, and machine-readable format.
**Opt-Out of Marketing:** You can unsubscribe from marketing emails by following the instructions in those emails or by updating your communication preferences in your account settings.
**Cookies:** Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject browser cookies. Note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services.
To exercise any of these rights, please contact us using the contact information provided below. We may need to verify your identity before fulfilling your request.
Summary content for 5. Data Retention goes here.
We retain your personal information for as long as necessary to provide the Services, fulfill the purposes outlined in this Privacy Policy, and comply with our legal obligations. [Optional: Specify a general retention period or criteria, e.g., 'We generally retain your data for [Specify duration, e.g., 7 years] after your account is closed, or as required by law.']
Summary content for 6. Security goes here.
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Summary content for 7. Children's Privacy goes here.
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.
Summary content for 8. International Data Transfers goes here.
Your information may be stored and processed in any country where we have facilities or where we engage service providers. By using our Services, you understand that your information may be transferred to countries outside of your country of residence, which may have different data protection laws than your country. [If transferring data from EU/EEA/UK, you *must* include specific details about the legal basis for the transfer, e.g., Standard Contractual Clauses].
Summary content for 9. Third-Party Links goes here.
Our Services may contain links to third-party websites or services. This Privacy Policy does not apply to those third-party sites. We encourage you to read the privacy policies of any third-party sites you visit.
Summary content for 10. Changes to this Privacy Policy goes here.
We may update this Privacy Policy from time to time. The revised policy will be posted on this page with an updated 'Effective Date'. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of the Services after the changes become effective constitutes your acceptance of the revised Privacy Policy.
Summary content for 11. Contact Us goes here.
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: admin@wokkah.com